Thank you for visiting Mother Tucker Designs!



Policy/FAQ

FAQ/Policies

 

What is your current Turn Around Time?

All items are made to order. The current turn around time is 1-2 weeks. If you need your item sooner, please contact us.

 How do we contact Mother Tucker Designs?

The best way to contact us is by email – info@mothertuckerdesigns.com.

We can also be messaged on Facebook and Instagram.

 Do you accept Custom Orders?

Custom Orders are welcomed.

 Is it possible to get a design on a different style shirt or dress?

Yes. All items are made to order. Prices will vary based on the apparel blank and size.

 Our family is wanted to do a group shirt for our vacation/reunion. Do you have group rates?

Yes, we do have group rates. Discounts vary based on how many shirts are ordered, number of designs and turn around time.

 Can I cancel my order?

Orders may not be cancelled once processed. Please contact us to see if cancellation is possible.

 What happens if an item in my order is backordered or no longer available?

While we do our best to keep our inventory up to date, on occasion an item might be out of stock. We will contact you if an item is out of stock. A list of suitable alternatives will be sent with notification. You may choose to wait until the item becomes in stock, choose from the alternatives, or choose to cancel your item. The rest of your order will be shipped as scheduled and all back ordered items will ship as soon as it is available.

 Shipping

Items are shipped First Class mail via USPS. Expedited shipping available upon request. For local pickup be sure to use coupon code at checkout from the item description. You will be contacted to arrange local pickup.

 

Exchanges and Refunds

Please reference sizing info in the photos section of each individual listing. Unisex options tend to run slightly larger and ladies styles run small. We are unable to offer refunds due to sizing issues therefore it is extremely important to check the sizing for PRIOR to ordering. 

 We will gladly exchange any damaged or incorrect item. Please contact us immediately upon receipt of said item.

 Designs

All designs are the intellectual property of Mother Tucker Designs, LLC. There are designs, images and fonts that have been purchased with commercial licensing from the original designer.